Effective Date: April 2025

 

Welcome to SurePath Claims Solutions. By accessing or using our website or services, you agree to be bound by the following Terms and Conditions. If you do not agree with these terms, please do not use our services.

 

1. Services Provided

SurePath Claims Solutions provides claims management services on behalf of insurance carriers, including damage assessment, documentation, coordination with service providers, and administrative support throughout the claims resolution process.

 

We do not make coverage decisions or provide legal or insurance advice. All final claim decisions are made by the policyholder’s insurance provider in accordance with the terms of the applicable policy.

 

2. Eligibility

You must be at least 18 years of age to use our services. By using our website or services, you represent and warrant that you meet this requirement.

 

3. Use of Website

You agree to use this website only for lawful purposes. You must not use this site in any way that may damage, disable, or impair our services or interfere with any other party’s use of the site.

 

4. Confidentiality

All claim-related information provided by clients or claimants is treated as confidential. We implement safeguards to protect this information and only share it with authorized parties involved in the claims process.

 

5. Intellectual Property

All content on this website—including text, graphics, logos, and software—is the property of SurePath Claims Solutions or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or exploit any content without our written permission.

 

6. Third-Party Links

Our website may contain links to third-party websites. These are provided for your convenience only. SurePath Claims Solutions does not control or endorse any third-party sites and is not responsible for their content or practices.

 

7. Limitation of Liability

SurePath Claims Solutions is not liable for indirect, incidental, or consequential damages resulting from your use of our services. Our total liability, if any, is limited to the amount paid (if any) for the use of our services.

 

8. Disclaimer of Warranties

All content and services are provided “as is.” We make no warranties, express or implied, about the completeness, accuracy, or reliability of the information or services provided.

 

9. Indemnification

You agree to indemnify and hold harmless SurePath Claims Solutions, its employees, and affiliates from any claims, damages, or expenses arising from your use of our services or violation of these terms.

 

10. Modifications

We reserve the right to modify these Terms & Conditions at any time. Changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of those changes.

 

11. Governing Law

These Terms are governed by the laws of the State of Rhode Island, without regard to conflict of law principles.

 

Privacy Policy

SurePath Claims Solutions respects your privacy and is committed to protecting the personal information we collect in the course of processing insurance claims. This policy explains what we collect, how we use it, and your rights.

 

1. Information We Collect

We may collect and process the following personal information:

• Name, address, phone number, and email address

• Insurance policy and claim numbers

• Property and damage-related photos, videos, and descriptions

• Financial and payment information

• Social Security numbers or health-related information (if required for certain claims)

• Information submitted through our website or by insurance partners

 

2. How We Use Your Information

We use your information to:

• Process and manage insurance claims on behalf of insurance providers

• Communicate with claimants, agents, adjusters, and contractors

• Provide status updates and documentation

• Comply with legal and regulatory obligations

• Improve our services

 

3. Our Role as a Service Provider

We often act as a service provider (or "business associate") to insurance carriers. In this capacity, we handle personal data strictly on behalf of and in accordance with the instructions of those entities and the terms of their privacy policies and regulatory obligations.

 

4. Information Sharing

We do not sell, rent, or trade your personal information. We may share your data only with:

• Insurance carriers and their representatives

• Licensed adjusters, contractors, and service professionals involved in the claim

• Regulatory authorities, if required by law

• Authorized third-party service providers under contract with us

All shared data is used only to fulfill the purposes of claims resolution and is subject to appropriate confidentiality obligations.

 

5. Regulatory Compliance

SurePath Claims Solutions complies with all applicable data protection regulations, including:

• The Gramm-Leach-Bliley Act (GLBA)

• The California Consumer Privacy Act (CCPA/CPRA), where applicable

• Applicable state insurance data privacy and security laws

• HIPAA (for health-related claims, as applicable)

6. Data Security

We use physical, administrative, and technical safeguards to protect your data from unauthorized access, loss, or misuse. Only authorized personnel may access your information, and only for legitimate business purposes.

 

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purpose for which it was collected, including to meet legal, regulatory, or operational requirements. When no longer needed, your data is securely deleted or destroyed.

 

8. Cookies and Website Data

Our website may use cookies and similar technologies to improve functionality and user experience. You can manage cookie preferences through your browser settings.

 

9. Your Rights

You may request access to, correction of, or deletion of your personal information. To exercise these rights, contact us at the information below. We will respond in accordance with applicable laws.

 

10. Third-Party Links

This policy does not apply to third-party websites linked from our site. We are not responsible for their privacy practices.

 

11. Changes to This Policy

We may revise this Privacy Policy from time to time. The most recent version will always be posted on our website. Your continued use of our site or services indicates acceptance of the current version.

 

12. Contact Us

For any questions about this policy or our privacy practices, please contact:

SurePath Claims Solutions
Email: bvoss@surepathclaims.com
Phone: (401) 626-6140
Address: P.O. Box 175, Southern Pines, NC 28388